Frequently Ask Question
If you cannot find an answer to your question, contact us
WHAT ARE OUR DELIVERY OPTIONS?
For specific information about delivery, click here
We are working with FEDEX & DPD/La Poste for now - $7.90 - Free shipping over $80 - 3 to 5 business days
Please not that these delivery times are given as an indication and are dependent on the carriers. CODAGE Paris cannot be held responsible for any delays that are out of our control. The delivery costs will not be reimbursed if the deadlines are not respected by the services.
Moreover, any customs charges are your responsibility for deliveries outside the European Economic Area.
The CODAGE Paris website delivers worldwide.
WILL I HAVE TO PAY CUSTOMS FEES UPON RECEIVING MY ORDER?
Customs charges are specific to each country and depend on the amount of your order. The charges by customs are your responsibility.
WHAT IF MY TRACKING PACKAGE SAYS IT’S BEEN DELIVERED BUT I HAVEN'T RECEIVED IT?
If you haven’t received your package, we recommend you check with your neighbors or your building’s caretaker who may have collected it. It’s also possible that the delivery status has been updated slightly in advance and that the package will arrive later that day. If you still have no sign of your package, write to us at email@example.com so that we can find a solution together.
We also remind you that any report concerning your order must be communicated to our customer service within 14 days following the delivery date of the parcel indicated on the tracking.
MY PACKAGE GOT SENT BACK TO THE SENDER, WHAT’S GOING TO HAPPEN TO IT?
If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us. In this case, please contact us at firstname.lastname@example.org, sharing your full address if necessary, so that we can send you a new package as soon as possible.
CAN I RETURN A PRODUCT?
Any product purchased on our e-shop or in one of our CODAGE houses can be returned to us. Any product purchased from one of our partners or distributors must be returned to that distributor or partner.
In the first case, your product must be returned within 14 days of purchase. The product must be intact and in its original packaging. For full details of our returns policy and the return address if your product was purchased online, go to the Delivery & Returns page under the heading "Returns & Exchanges".
HAS MY ORDER BEEN PROCESSED?
Once your order is validated, you will receive an email confirmation with your order number. If your CODAGE Paris account is active, you will find your order history in your customer space in the "My orders" section.
I HAVEN’T RECEIVED A CONFIRMATION EMAIL, WHAT SHOULD I DO?
First, check if a direct charge has been made on your account. It’s possible that the payment was not successful and your order was not validated. If you have been charged, we recommend you check your spam emails in case our email may be there. If you still have not received an email, there may be a typo with the email address you entered: in this case, write to us at email@example.com so that we can verify and resend your confirmation email.
WHEN WILL MY ORDER BE SHIPPED?
Your package will be shipped within 24 to 48 working hours after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days.
HAS MY ORDER BEEN EXPEDITED?
When your order is shipped, you’ll receive an email with a tracking number that allows you to view the delivery steps on the chosen carrier's website. You can also follow the status of your order from your customer area, in the "My orders" section.
HOW TO TRACK MY ORDER?
Once your package has been shipped and taken care of by the carrier, you will receive a shipping confirmation email from us. You will find in this email your tracking number, which will allow you to track your package on the site of the carrier you have chosen.
If you have a CODAGE Paris customer account, you can also find your tracking number in the "My orders" section then "Tracking code", once the package has been shipped.
CAN I CHANGE MY ADDRESS OR DELIVERY METHOD ONCE THE ORDER HAS BEEN PLACED?
If you wish to change the delivery terms of your order, write to us as soon as you receive your order confirmation at info@mycodage. If your order has not yet been taken over by the warehouse, we can modify it. Otherwise, our customer service will work with you to find the most suitable solution so that you can receive your order in good conditions.
DO YOU HAVE A QUESTION ABOUT A PRODUCT?
We’ll be happy to answer your questions, Monday to Friday - 9 a.m. to 7 p.m. Expect a response within 24 hours.
Feel free to write to us at firstname.lastname@example.org.
DO YOU HAVE A QUESTION ABOUT OUR SPAS, OUR TREATMENTS OR AN APPOINTMENT?
You can find out more about our spas here