SPA MANAGER - MALLORCA APPLY NOW
We are Maison CODAGE Spa,
Maison CODAGE Mallorca is the Spanish flagship of CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence.
CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective. CODAGE has established itself as a care expert by partnering with the largest groups, hotels and spas in the world.
We implemented our vision in Mallorca in the Kimpton Aysla Hotel, a 5* modern sanctuary of calm and well-being in Santa Ponsa, where we manage the Spa and the Wellness Club, offering the most exclusive and complete Fitness Proposal on the island.
We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.
Who are we looking for:
- Passionate about the world of wellness, esthetics and luxury cosmetics
- Warm, dynamic, smiling, and work with attention and intention
- Ability to listen, to address different audiences and to integrate perfectly into a team
- Excellent interpersonal skills
- Team player & Team leader
- Capable of listening and replying to guests in a courteous and friendly manner
- Bachelor’s degree in hospitality or related field
- Advance knowledge of standard Spa operations procedures and excellent managerial and supervisory skills
- Advanced knowledge of treatment skills & therapist licence
- Proven experience of at least 2 years in the same or similar position
- Must be fluent in English and Spanish
- Who knows how to organize your work efficiently
Main Responsibilities:
● Team Management - Day-to-Day
● Developing the Spa's revenue
● Growing the Aysla Wellness Club
● Ensuring compliance with quality processes
● Organizing and hosting events
● Performing treatments for journalists, prospects, and key partners
● Direct reporting to Operations Manager Spain
PERFORMANCE MONITORING
● Monitor objectives and encourage the team to achieve them.
● Track team training sessions and evaluate their impact.
● Master the appointment and payment software to address all team requests.
● Provide weekly reporting to the Operations Manager Spain.
HUMAN RESOURCES
● Recruiting and managing a team of therapists and receptionists.
● Establishing a high-quality work structure for CODAGE Spain.
● Enhancing team skills through regular product and treatment technique training.
● Conducting coaching sessions to develop sales.
● Recruiting and managing freelance staff.
● Fostering team spirit and encouraging a positive and motivating work environment.
● Performing in-room treatments & training sessions
SERVICE AND CUSTOMER EXPERIENCE
● Ensuring excellent service delivery and adherence to processes.
● Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards.
● Managing client feedback and resolving service quality issues promptly.
● Gathering customer feedback to continuously improve services.
● Proposing initiatives for customer database actions (follow-ups, offers, etc.).
● Suggesting actions to enhance customer experience excellence.
DAILY OPERATIONS MANAGEMENT
● Supervising appointment planning and optimization.
● Ensuring cleanliness across all areas (Spa, Reception, Facilities, etc.).
● Regularly checking that equipment and installations are in good working order
and reporting issues to maintenance.
● Ensure and control all necessary amenities and facilities for ensuring an optimal client experience (Tea,
Towels, etc.).
● Anticipating replenishment orders based on needs and sales forecasts in
collaboration with the Operations Manager Spain.
● Managing inventories and maintaining precise tracking of stock entries and exits.
● Ensuring effective stock management (Orders, Quantities in the booking system,
Expired items, etc.).
MARKETING AND BUSINESS DEVELOPMENT
● Propose, create & implement the specific marketing plan for Mallorca, and align with the other French and Spanish Maison CODAGE Spas.
● Developing partnerships with companies for privatization, corporate events, etc.
● Creating strategies to attract new clients and retain existing ones.
● Collaborating with the Operations Manager to promote the Spa via social media,
local events, and other initiatives.
● Growing Aysla Wellness by recruiting and retaining members.
● Acting as the on-ground relay for the development strategy implemented by the
Operations Manager.
● Ensuring effective execution of commercial strategies to meet sales objectives
set by management.
MERCHANDISING & BRAND IMAGE
● Implementing and regularly updating visual merchandising according to brand
guidelines.
● Guaranteeing a flawless presentation of products and sales areas to maximize
visual appeal and impact.
● Contributing to the creation of a welcoming and inspiring environment for clients
while respecting the brand’s identity.
WELLNESS CLUB MANAGEMENT
● Implementing and regularly updating classes and activities.
● Developing partnerships with companies for privatization, corporate events, etc.
● Managing a team of receptionists.
● Ensuring the maintenance of the highest standards and client satisfaction.
What do we offer:
- A passionate team (and founders) evolving in a family spirit: welcoming, caring and committed
- Full time position
- Advanced training program
- A competitive fixed salary + bonuses based on objectives
- A significant discount on all our products
And more…