SPA MANAGER - MARBELLA APPLY NOW

SPA MANAGER - MARBELLA

We are Maison CODAGE Spa,

Maison CODAGE Marbella is a new opening of a Spa under the brand CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence. 

CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective. CODAGE has established itself as a care expert  by partnering with the largest groups, hotels and spas in the world. 

We implemented our vision in Marbella in the Kimpton Los Monteros, a 5* modern sanctuary of calm and well-being in Los Monteros, Marbella, where we manage the Spa and offering the most exclusive and complete spa experience. 

We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.

Who are we looking for: 

• Passionate about the world of wellness, esthetics and luxury cosmetics
• Warm, dynamic, smiling, and work with attention and intention
• Ability to listen, to address different audiences and to integrate perfectly into a team
• Excellent interpersonal skills 
• Team player & Team leader 
• Capable of listening and replying to guests in a courteous and friendly manner
• Bachelor’s degree in hospitality or related field
• Advance knowledge of standard Spa operations procedures and excellent managerial and supervisory skills
• Advanced knowledge of treatment skills & therapist licence 
• Proven experience of at least 2 years in the same or similar position
• Must be fluent in English and Spanish
• Who knows how to organize your work efficiently 

Main Responsibilities: 

● Team Management - Day-to-Day

● Developing the Spa's revenue

● Ensuring compliance with quality processes

● Organizing and hosting events

● Performing treatments for journalists, prospects, and key partners

● Direct reporting to Operations Manager Spain 

PERFORMANCE MONITORING

● Monitor objectives and encourage the team to achieve them.

● Track team training sessions and evaluate their impact.

● Master the appointment and payment software to address all team requests.

● Provide weekly reporting to the Operations Manager Spain.

HUMAN RESOURCES

● Recruiting and managing a team of therapists and receptionists.

● Establishing a high-quality work structure for CODAGE Spain.

● Enhancing team skills through regular product and treatment technique training.

● Conducting coaching sessions to develop sales.

● Recruiting and managing freelance staff.

● Fostering team spirit and encouraging a positive and motivating work environment.

● Performing in-room treatments & training sessions 

SERVICE AND CUSTOMER EXPERIENCE

● Ensuring excellent service delivery and adherence to processes.

● Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards.

● Managing client feedback and resolving service quality issues promptly.

● Gathering customer feedback to continuously improve services.

● Proposing initiatives for customer database actions (follow-ups, offers, etc.).

● Suggesting actions to enhance customer experience excellence.

DAILY OPERATIONS MANAGEMENT

● Supervising appointment planning and optimization.

● Ensuring cleanliness across all areas (Spa, Reception, Facilities, etc.).

● Regularly checking that equipment and installations are in good working order

and reporting issues to maintenance.

● Ensure and control all necessary amenities and facilities for ensuring an optimal client experience (Tea,

Towels, etc.).

● Anticipating replenishment orders based on needs and sales forecasts in

collaboration with the Operations Manager Spain.

● Managing inventories and maintaining precise tracking of stock entries and exits.

● Ensuring effective stock management (Orders, Quantities in the booking system,

Expired items, etc.).

MARKETING AND BUSINESS DEVELOPMENT

● Propose, create & implement the specific marketing plan for Mallorca, and align with the other French and Spanish Maison CODAGE Spas.

● Developing partnerships with companies for privatization, corporate events, etc.

● Creating strategies to attract new clients and retain existing ones.

● Collaborating with the Operations Manager to promote the Spa via social media,

local events, and other initiatives.

● Acting as the on-ground relay for the development strategy implemented by the

Operations Manager.

● Ensuring effective execution of commercial strategies to meet sales objectives

set by management.

MERCHANDISING & BRAND IMAGE

● Implementing and regularly updating visual merchandising according to brand

guidelines.

● Guaranteeing a flawless presentation of products and sales areas to maximize

visual appeal and impact.

● Contributing to the creation of a welcoming and inspiring environment for clients

while respecting the brand’s identity.

What do we offer:

• A passionate team (and founders) evolving in a family spirit: welcoming, caring and committed
• Full time position
• Advanced training program
• A competitive fixed salary + bonuses based on objectives 
• A significant discount on all our products

And more…